Faq

1. General Provisions

1.1. These terms define the main principles, conditions, and methods of permissible use of the Software Product and participation in the Travelpayouts Affiliate Network (“Terms”).

1.2. Trademark rights for Travelpayouts and all the software and graphical systems of the Affiliate Network are owned by Go Travel Un Limited, which is registered as a legal entity under the legislation of the special administrative region of Hong Kong 18.08.2011 (Registration number: 1658681; Address: 4007 Central Plaza, 18 Harbour Road, Wanchai, Hong Kong) (“Owner”).

1.3. Basic Definitions:

“Affiliate Network” is a form of business cooperation between the Owner, Advertisers, and Partners, implemented on https://www.travelpayouts.com/, where Partners promote the goods and/or services of Advertisers and other third parties via the Partners’ web-resources and provide other services by using the Software Product.

“Advertisers” are legal entities or individuals, members of the Affiliate Network, offering to advertise and promote their online products and/or services in specified ways within travel-related markets by providing advertising and other materials within Affiliate Programs.

“Partners” are legal entities or individuals, authorized members of the Affiliate Network, who carry out advertising or other promotion of Advertisers’ offers using the appropriate software tools of the Owner within the Affiliate Network.

“Software Product” is a set of information, data, software, and technical tools that is available on the website https://www.travelpayouts.com/ for:

• registration in the Affiliate Network and accessing the Partner’s Personal Dashboard, accessing the Promotional Tools for Affiliate Programs;
• collecting the Partner’s statistics on the results of the promotion of Travel Services and other offers to calculate that Partner’s income;
• receiving information about the operation and direct use of Promotional Tools;
• receiving reference information about the Owner, Advertisers, Travel Services market and opportunities for monetization of the Partners’ web-resources using the Travelpayouts Knowledge Base and Blog.

“Affiliate Program” is a system of relationships, in which Partners are paid for the promotion of a specific Travel Service or a set of Travel Services of an Advertiser or third-party supplier of Travel Services using Promotional Tools.

“Promotional Tools” are software tools of the Owner, including advertising tools, provided to Partners under these Terms and public-offer agreement for Traffic Acquisition services and attracting end users to purchase Travel Services. A full list of Promotional Tools with descriptions is available here.

“Traffic Acquisition” is a set of services provided by the Partner with their ID in order to attract users to purchase Travel Services or perform other Desired Actions within the applicable Affiliate Program using Promotional Tools and services.

“Desired Action” is a purchased, not cancelled Travel Service or other action of an end user, which is deemed by the Affiliate Program to be a completed transaction with or without payment, based on which the Owner receives a payment from the Advertiser within the Affiliate Network. The subject and type of such transactions are determined independently by the Advertiser and may change from time to time.

“Travel Services” are hotel services, passenger and baggage carriage services, and other services specified on the Affiliate Program page and available for purchase with the help of the Owner’s online products and websites or by the using the official website and internet resources of the Advertisers.

“Personal Dashboard” is a section of the Software Product interface that contains a visual representation of its functionality and allows Owners, Partners, and Advertisers to cooperate within the Affiliate Network.

“Knowledge Base” is a section of the Affiliate Network and Software Product that is available at
https://support.travelpayouts.com/hc/en-us and contains detailed information about the Software Product, its permissible use, as well as answers to frequently asked questions. Knowledge Base contains the present Terms and Policies of the Affiliate Network, as well as certain mandatory terms of cooperation.

“Travelpayouts Blog” is a section of the Affiliate Network available here that contains copyright informational materials, including those covering various aspects of the Software Product and Affiliate Marketing.

2. Terms of Participation in the Affiliate Network and Terms of Use of the Software Product

2.1. Registration. To become a Partner, you must complete the registration process on the corresponding page of the Affiliate Network using your current email address. If you register on behalf of a legal entity, you shall indicate a corporate email address, with which Partner will be able to authorize in Affiliate Network throughout the entire cooperation.

2.2. For further authorization, Partners use the email address specified during registration for a username and password. From the moment of registration and the first authorization in the Affiliate Network, the Owner assigns a unique ID (code-identifier) to the Partner and provides access to the Personal Dashboard for further targeted use of its functionality.

2.3. The Partner shall be solely responsible for maintaining the confidentiality of their login and password for authorization within the Affiliate Network. It is assumed that, from the moment of authorization, all actions performed using the functionality of the Personal Dashboard or Promotional Tools are performed by the Partner or by another person who has a proxy for such actions.

3. Tools and Affiliate Programs

3.1. The Partner has access to certain Promotional Tools for promotion of Travel Services in accordance with the terms of the corresponding Affiliate Programs to which the Partner is a participant.

3.2. From the moment of first authorization, each Partner is considered, by default, a member of the Affiliate Programs of Aviasales/JetRadar and Hotellook as well as the referral program of Travelpayouts for the Affiliate Programs of Aviasales/JetRadar and Hotellook.

3.3. The Partner can join any other Affiliate Program presented in the Affiliate Network from their Personal Dashboard. Information about each program, the connection procedure, and special terms of the corresponding Affiliate Program are presented on the program’s unique webpage. Joining one of the programs means that the Partner agrees to its terms.

3.4. A list of all available programs is presented on the Partner’s Personal Dashboard. The Partner may join some of the Affiliate Programs only with the Advertiser’s prior consent.

3.5. To promote Affiliate Programs, the Partner uses only tools that are available for the corresponding program and are implemented exclusively using the functionality of the Software Product within the graphical interface of the Partner’s Personal Dashboard.

3.6. The implementation of Promotional Tools must be carried out in accordance with the Terms, public-offer agreement, terms of the relevant programs, and exclusively on internet resources that are legally administered by the Partner using their ID (sites, mobile apps, pages in social networks, etc.) Recommended methods to implement Promotional Tools are described in Knowledge Base.

4. Partner’s Fee 

4.1. The Partner is paid by the Owner or their authorized legal entity for Traffic Acquisition (i.e. if a user made a Desired Action that is considered a transaction in accordance with the terms of a specific Affiliate Program).

4.2. Desired Action shall be made after the user is redirected from the Partner’s web-resource by means of Promotional Tools that are legally used said Partner.

4.3. The Partner’s fees are calculated in accordance with the terms of the public-offer agreement and special terms for calculating and accruing payments for a specific Affiliate Program, depending on the Desired Action.

4.4. The Partner can track the performance of implemented Promotional Tools and receive information about their income in real time on the corresponding page of their Personal Dashboard.

4.5. To receive payments, the Partner shall specify their payment details in their Personal Dashboard and, if possible, select the payment currency.

4.6. A detailed procedure for payment depending on the payment method used by the Partner, the reason for payment, the Advertiser, the features of the Affiliate Programs, etc., is presented in this section of the Knowledge Base, which is considered an integral part of these Terms.

5. Prohibited Actions

5.1. Partners shall not use the Software Product in ways other than those expressly permitted by the Owner or in ways that don’t meet the goals of the Affiliate Network, in illegal ways, or for the purpose of violating the rights and legitimate interests of third parties.

5.2. Partners shall not interfere, in any way, with the operation of the Software Product if doing so may lead to a violation of its functionality in whole or in part. Any technical or software modifications to the code of the Software Product or its functionality are not allowed.

5.3. When using the features of the Software Product, in particular, Promotional Tools, Partners shall not use non-agreed upon or prohibited traffic types to attract users to make a Desired Action.

5.4. At the same time, other prohibited actions, not specified in these Terms, and special conditions for allowable traffic types for specific Affiliate Programs may be set by the rules of said program and must be specified on its page in the Personal Dashboard.

6. Intellectual Property

6.1. All intellectual property, specifically trademarks, logos, brand names, signatures, graphic signs, text materials of the Travelpayouts Blog, Promotional Tools, and other software packages, placed within Software Product, belong to the Owner, Advertisers, and third parties involved with the Owner or Advertisers.

6.2. Partners don’t have the right to use the intellectual property specified in paragraph 6.1. beyond the intended cooperation and functionality of the Software Product in connection with participation in Affiliate Network.

6.3. The fact that Partners use the Software Product, Promotional Tools, interface, Travelpayouts Blog, etc., does not imply that Partners get any rights to intellectual property presented by the Owner in the Affiliate Network, except for the rights expressly provided by the public-offer agreement.

6.4. Partners are required to respect the legitimate interests and rights of third parties, in particular those related to the rights to intellectual property, when promoting any Travel Service or a set of Travel Services of one Advertiser or an indefinite number of third-party Travel Service providers using the web-resources and Promotional Tools.

6.5. In the case of unauthorized use by the terms of the Affiliate Network and law copying/imitating of corporate style, logos, names, domain names, content, etc. of the Owner, Advertisers, Travel Service providers and any third party by the Partner, the Owner is entitled to terminate the contractual relationship with the infringer and restrict their ability to use the Software Product in full or partially until the violation is corrected.

6.6. The Owner can use the right set in paragraph 6.5. even if the infringer does not use directly the specified intellectual property, but their actions may potentially mislead end-users about the connection of their internet resource with the Owner, Advertiser, Travel Service provider, or other third party.

7. Final Provisions

7.1. The Owner has the right, at any time and without prior notice to Partners, to unilaterally change these Terms, the terms of any of the Affiliate Programs, and other mandatory documents that constitute the terms of use of the Affiliate Network. Any such changes will enter into force upon publication, unless otherwise specified in the text of the changes.

7.2. Brief list of changes to these Terms, the public-offer agreement and the main policies are published on the Travelpayouts Blog. Changes to the rules of the Affiliate Programs are posted on the program pages and can be published in the Changelog section of the Personal Dashboard.

7.3. The invalidity of one or more conditions of these Terms, regardless of the reason for such invalidity, does not mean that the other conditions of these Terms are not legally binding and don’t apply to Partners.

7.4. The Owner may consult the Partners at their request on the technical, legal, and other specifics of the Software Product work and cooperation within the Affiliate Network.

7.5. To get advice or make a request, the Partner can contact the Owner by email. Consultations are provided from 09–00 to 18–00 (GMT +3) on working days, the response time to the request is up to 30 (thirty) calendar days. For a faster response or consultation, the Partner must accurately and fully state the essence of the request/question.

7.6. These Terms are one of the mandatory documents for cooperation within the Affiliate Network, along with the public-offer agreement applicable to a particular Partner, privacy policy, and separate provisions of the Knowledge Base governing the terms of payments and the terms of use for Promotional Tools.